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Terms & Conditions

1. Introduction

Welcome to our website. By accessing, browsing, or purchasing from this website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

2. Products

We specialize in sarees and related apparel. All products displayed on the website are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

3. Pricing & Payment

  • All prices are listed in INR (₹) and are inclusive/exclusive of applicable taxes (as mentioned).

  • We reserve the right to change prices at any time without prior notice.

  • Payments must be made through the available payment methods on the website.

  • Orders will be processed only after successful payment confirmation.

4. Order Confirmation

Once an order is placed, you will receive a confirmation message/email. This does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or suspicious activity.

5. Shipping & Delivery

  • Orders are processed within the specified timeframe.

  • Delivery timelines may vary depending on location and courier services.

  • We are not responsible for delays caused by external factors such as courier issues or natural events.

6. Returns & Exchanges

  • Returns/exchanges are accepted only within the specified return window (e.g., 3–7 days after delivery).

  • Products must be unused, unwashed, and in original condition with tags intact.

  • Customized or sale items may not be eligible for return.

  • Refunds will be processed after quality inspection.

7. Product Description & Colors

We strive to display product colors and details as accurately as possible. However, slight variations may occur due to lighting, photography, or screen settings.

8. Intellectual Property

All content on this website, including images, logos, designs, and text, is the property of the website owner and may not be used or reproduced without permission.

9. User Responsibilities

  • You agree not to misuse the website or engage in fraudulent activities.

  • You must provide accurate and complete information during checkout.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Privacy Policy

Your personal information is handled as per our Privacy Policy. By using our website, you consent to our data practices.

12. Modifications

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

14. Contact Information

For any questions or concerns, please contact us at:

Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy and other applicable policies.

By placing an order on this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You agree to provide accurate, current, and complete information during the purchase process.

  • You accept all terms related to pricing, payment, shipping, returns, and product usage.

If you do not agree with any part of these Terms & Conditions, you must not use this website or make any purchases.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of those changes.

It is your responsibility to review these Terms periodically to stay informed of any updates.

User Agreement & Definitions

User Agreement

By accessing, browsing, or using this website and its services, you agree to comply with and be legally bound by these Terms & Conditions. Your continued use of the website signifies your acceptance of all policies, guidelines, and applicable laws associated with our services.

If you do not agree with any part of these terms, you must refrain from using this website or purchasing any products.

Definitions

For the purpose of these Terms & Conditions, the following terms shall have the meanings assigned to them below:

  • “Website” refers to this online platform that offers sarees and related products for sale.

  • “Company,” “We,” “Us,” or “Our” refers to the owner and operator of this saree website.

  • “User,” “You,” or “Customer” refers to any individual who accesses, browses, or makes a purchase on the website.

  • “Products” refers to sarees, garments, and related items available for sale on the website.

  • “Services” refers to all features, functionalities, and offerings provided through the website, including browsing, ordering, and customer support.

  • “Order” refers to a request placed by a user to purchase products from the website.

  • “Content” refers to all text, images, product descriptions, designs, logos, graphics, and other materials displayed on the website.

  • “Third-Party Services” refers to external services such as payment gateways, delivery partners, or other platforms used to facilitate website operations.

  • “Applicable Law” refers to the laws and regulations in force within India that govern these Terms & Conditions.

Key Terms Explanation & User Eligibility and Obligations

Clear Explanation of Key Terms Used

To ensure transparency and better understanding, the following key terms used across our website are explained in simple language:

  • Website: The online platform where you can browse and purchase sarees and related products.

  • User/Customer: Anyone who visits, browses, or makes a purchase on our website.

  • Products: All sarees, fabrics, and related items listed for sale on the website.

  • Order: A request placed by you to purchase one or more products from the website.

  • Services: All activities provided by us, including product display, order processing, customer support, and delivery coordination.

  • Content: All images, descriptions, designs, logos, and text available on the website.

  • Third-Party Services: External providers such as payment gateways and courier partners that help us deliver our services.

  • Account (if applicable): Your registered profile on the website used for placing orders and tracking purchases.

User Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement under applicable laws.

  • You are providing accurate, complete, and current information during registration or checkout.

We reserve the right to refuse access, terminate accounts, or cancel orders if we find any violation of eligibility criteria.

User Obligations

By accessing or using our website, you agree to the following responsibilities:

1. Accurate Information

You agree to provide true, complete, and up-to-date information for orders, contact details, and payments.

2. Lawful Use

You will use the website only for lawful purposes and will not engage in any activity that violates applicable laws or regulations.

3. Prohibited Activities

You agree not to:

  • Misuse or interfere with the website’s functionality or security

  • Attempt unauthorized access to our systems or data

  • Engage in fraudulent transactions or false orders

  • Copy, reproduce, or exploit website content without permission

4. Payment Responsibility

You are responsible for ensuring that all payments made are valid and authorized. Any fraudulent or disputed transactions may lead to order cancellation and legal action.

5. Account Security (if applicable)

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and all activities under your account.

6. Compliance with Policies

You agree to abide by all website policies, including Terms & Conditions, Return Policy, Shipping Policy, and Privacy Policy.

Age Requirement, Prohibited Activities & Pricing and Payments

Age Requirement

By accessing or using this website, you confirm that:

  • You are at least 18 years of age, or

  • You are using the website under the supervision and consent of a parent or legal guardian.

If you are under 18, you may browse the website but must not make purchases or provide personal information without appropriate supervision.

We reserve the right to cancel orders or restrict access if we believe a user does not meet the age requirements.

Prohibited Activities

When using our website, you agree not to engage in any of the following activities:

  • Fraudulent Transactions: Placing fake orders, using unauthorized payment methods, or engaging in chargeback abuse.

  • Misuse of Website: Attempting to hack, disrupt, damage, or interfere with the website’s functionality, servers, or networks.

  • Unauthorized Access: Trying to gain access to restricted areas, user accounts, or sensitive data without permission.

  • Intellectual Property Violation: Copying, reproducing, distributing, or using our product images, designs, or content without authorization.

  • False Information: Providing inaccurate, misleading, or incomplete details during registration or checkout.

  • Illegal Activities: Using the website for any unlawful purpose or violating applicable laws and regulations.

We reserve the right to suspend or terminate access, cancel orders, and take legal action against users involved in prohibited activities.

Pricing & Payments

1. Pricing

  • All product prices are listed in Indian Rupees (₹).

  • Prices may include or exclude applicable taxes, which will be clearly mentioned at checkout.

  • We reserve the right to update or change product prices at any time without prior notice.

2. Payment Methods

We accept payments through secure payment gateways, which may include:

  • Credit/Debit Cards

  • UPI (Unified Payments Interface)

  • Net Banking

  • Wallets and other digital payment options

3. Payment Confirmation

  • Orders will be processed only after successful payment confirmation.

  • In case of payment failure, the order will not be confirmed.

4. Cash on Delivery (if applicable)

  • Cash on Delivery (COD) may be available for selected locations.

  • We reserve the right to limit or deny COD services based on order value, location, or past order history.

5. Billing Accuracy

You agree to provide accurate billing and payment details. We reserve the right to cancel orders if incorrect or suspicious payment information is detected.

6. Refunds

  • Refunds (if applicable) will be processed as per our Return & Refund Policy.

  • The time taken for refunds may vary depending on the payment method and banking processes.

Fees, Taxes, Billing Cycles & Renewals and Intellectual Property Rights

Fees

  • All applicable fees for products and services are clearly displayed on the website at the time of purchase.

  • The total payable amount includes the product price, applicable taxes, shipping charges, and any additional service fees (if applicable).

  • We reserve the right to modify fees at any time without prior notice. However, changes will not affect orders already placed and confirmed.

Taxes

  • All prices are subject to applicable Goods and Services Tax (GST) as per Indian law.

  • Taxes may be included in the listed price or calculated at checkout, depending on the product and location.

Billing Cycles

  • For one-time purchases (such as sarees), payment is charged at the time of order placement.

  • If any subscription-based services (e.g., memberships, premium access, or exclusive collections) are introduced, billing will occur on a recurring basis (monthly, quarterly, or annually as specified).

Renewals

  • Subscription services (if applicable) may automatically renew at the end of each billing cycle unless canceled by the user.

  • Users will be notified of renewal terms at the time of subscription.

  • You may cancel renewal at any time before the next billing cycle to avoid further charges.

  • We reserve the right to change subscription fees, with prior notice to users where required.

Intellectual Property Rights

  • All content available on this website, including but not limited to:

    • Product images

    • Saree designs and patterns

    • Logos, brand name, and graphics

    • Text, descriptions, and website layout

    are the exclusive property of the website owner and are protected under applicable intellectual property laws.

  • You may not:

    • Copy, reproduce, distribute, or modify any content without prior written permission

    • Use our brand name, images, or designs for commercial purposes

    • Create derivative works based on our content

  • Unauthorized use of any content may result in legal action.

  • Any third-party trademarks, images, or content displayed on the website remain the property of their respective owners and are used with permission where applicable.

Ownership of Content, Trademarks & Copyright and Limitation of Liability

Ownership of Content

All content available on this website, including but not limited to product images, saree designs, descriptions, graphics, logos, videos, and website layout, is the exclusive property of the website owner.

This content is protected under applicable intellectual property laws and may not be used, copied, reproduced, distributed, or modified without prior written permission from us.

Trademarks

  • All trademarks, brand names, logos, and service marks displayed on this website are the property of their respective owners.

  • Unauthorized use of any trademark, including our brand name, logo, or design elements, is strictly prohibited.

  • Nothing contained on this website should be interpreted as granting any license or right to use any trademark without prior written consent.

Copyright

  • All materials on this website are protected by copyright laws.

  • You may access and use the content only for personal, non-commercial purposes.

  • Any reproduction, distribution, or commercial use of our content without permission is strictly prohibited and may lead to legal action.

Limitation of Liability

  • We strive to ensure that all information, product details, and pricing on the website are accurate; however, we do not guarantee that all content is error-free, complete, or up to date.

  • To the fullest extent permitted by law, we shall not be liable for:

    • Any indirect, incidental, or consequential damages arising from the use or inability to use our website or products

    • Any loss of data, revenue, or profits

    • Delays, interruptions, or errors caused by technical issues, third-party services, or external factors

  • We are not responsible for any damage or loss resulting from misuse of products purchased from our website.

  • Our total liability, in any case, shall not exceed the amount paid by you for the specific product or service in question.

Indirect Damages Disclaimer & Third-Party Links / Services Disclaimer

Company Not Responsible for Indirect Damages

To the fullest extent permitted by applicable law, the Company shall not be held liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of, or inability to use, this website or its products.

This includes, but is not limited to:

  • Loss of profits, revenue, or business opportunities

  • Loss of data or information

  • Loss of goodwill or reputation

  • Business interruption or operational delays

Even if we have been advised of the possibility of such damages, we shall not be liable for any indirect losses resulting from:

  • Use or misuse of products purchased from the website

  • Errors, inaccuracies, or omissions in website content

  • Delays or interruptions caused by technical issues or external service providers

Your use of the website and purchase of products is at your sole risk.

Third-Party Links / Services Disclaimer

  • Our website may contain links to third-party websites or services that are not owned or controlled by us.

  • We do not have control over and are not responsible for:

    • The content, policies, or practices of any third-party websites

    • The quality, reliability, or availability of third-party services

    • Any transactions or interactions you have with third-party providers

  • Third-party services may include:

    • Payment gateways

    • Shipping and courier partners

    • External websites or social media platforms

  • The inclusion of any third-party links does not imply endorsement or recommendation by us.

  • You are advised to review the terms and privacy policies of any third-party websites before engaging with them.

  • We shall not be liable for any loss or damage arising from your use of third-party websites or services.

External Platforms Disclaimer & Termination Rights

Not Responsible for External Platforms

Our website may utilize or provide access to external platforms to enhance your shopping experience, including but not limited to payment gateways, courier partners, social media platforms, and third-party integrations.

Please note that:

  • We do not own, control, or operate these external platforms.

  • We are not responsible for the availability, performance, or security of such platforms.

  • Any delays, errors, failures, or issues arising from these platforms are beyond our control.

This includes, but is not limited to:

  • Payment failures or transaction errors caused by payment gateway providers

  • Delivery delays or damages handled by courier/logistics partners

  • Issues arising from third-party marketplaces or social media platforms

Any interaction, transaction, or dispute with such external platforms is solely between you and the respective third-party provider. We recommend reviewing their terms and policies before use.

Termination Rights

We reserve the right to suspend, restrict, or terminate your access to our website and services at our sole discretion, without prior notice, under the following circumstances:

  • Violation of any Terms & Conditions or website policies

  • Engagement in fraudulent, abusive, or unlawful activities

  • Providing false, misleading, or incomplete information

  • Misuse of the website, including attempts to disrupt or harm its functionality

Upon termination:

  • Your access to the website and services may be immediately revoked

  • Any pending orders may be canceled at our discretion

  • Any outstanding liabilities or obligations may still remain enforceable

You may also choose to discontinue using our website at any time. However, any obligations or liabilities incurred prior to termination will continue to apply.

Account Suspension / Removal & Governing Law and Jurisdiction

When Accounts Can Be Suspended or Removed

We reserve the right to suspend, restrict, or permanently remove user accounts at our sole discretion, without prior notice, under the following circumstances:

  • Violation of Terms: Breach of any Terms & Conditions, policies, or guidelines of the website.

  • Fraudulent Activity: Involvement in fraudulent transactions, payment disputes, chargeback abuse, or suspicious behavior.

  • False Information: Providing inaccurate, incomplete, or misleading personal or billing information.

  • Misuse of Website: Attempting to hack, disrupt, damage, or interfere with the website’s systems or operations.

  • Unauthorized Access: Attempting to access other user accounts, data, or restricted areas without permission.

  • Intellectual Property Violation: Unauthorized use or reproduction of our content, images, or designs.

  • Abusive Behavior: Engaging in abusive, harmful, or inappropriate conduct towards the company, staff, or other users.

  • Legal Requirements: When required by law enforcement or regulatory authorities.

Effects of Suspension/Removal

  • Immediate restriction or termination of access to the account

  • Cancellation of pending or future orders

  • Possible forfeiture of offers, credits, or benefits associated with the account

  • Retention of necessary data as required by applicable laws

Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

  • Any disputes arising out of or relating to the use of this website, its services, or products shall be subject to the exclusive jurisdiction of the courts located in: Surat, Gujarat

  • By using this website, you agree to submit to the jurisdiction of these courts and waive any objections to such jurisdiction or venue.

Applicable Laws & Courts and Modification Clause

Applicable Laws & Courts

  • These Terms & Conditions, and any disputes arising out of or in connection with the use of this website or purchase of products, shall be governed by and construed in accordance with the laws of India.

  • Any legal action, claim, or dispute shall be subject to the exclusive jurisdiction of the competent courts located in:
    [Insert City, e.g., Surat, Gujarat]

  • By accessing and using this website, you agree to submit to the jurisdiction of these courts and waive any objections related to jurisdiction or venue.

Modification Clause

  • We reserve the right to modify, update, or replace any part of these Terms & Conditions at any time without prior notice.

  • Changes will become effective immediately upon being posted on the website, unless otherwise stated.

  • It is your responsibility to review these Terms periodically to stay informed of any updates.

  • Your continued use of the website after any changes constitutes your acceptance of the revised Terms & Conditions.

Right to Update Terms

The Company reserves the right to update, modify, or revise these Terms & Conditions at any time, at its sole discretion, without prior notice.

Any changes to the Terms & Conditions will be effective immediately upon being posted on this website, unless otherwise specified. It is your responsibility to review these Terms periodically to stay informed of any updates.

Your continued access to or use of the website after any modifications constitutes your acceptance of the revised Terms & Conditions.

If you do not agree with the updated Terms, you must discontinue using the website and its services.

Contact Us

WhatsApp: +91-63803 34389
Call: +91-63803 34389
support@smittensmitsarees.com

FAQ

About Us

SmittenSmit Sarees, S.T.M. Surat Textile Market, Textile Market Ring Road, Surat 395002, Gujarat - INDIA

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Opening Hours

Mon - Fri: 9am - 6pm
​​Saturday: 9am - 4pm
​Sunday: Closed

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